Una via per connettere le teorie all’applicare: il sistema di qualità aziendale come cornice per lo studio delle relazioni tra cultura organizzativa e cultura d’origine dei lavoratori

Titolo Rivista RISORSA UOMO
Autori/Curatori Massimo Miglioretti, Alessandro Meli, Veronica Velasco, Luca Vecchio
Anno di pubblicazione 2014 Fascicolo 2012/1
Lingua Italiano Numero pagine 17 P. 119-135 Dimensione file 911 KB
DOI 10.3280/RU2012-001011
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The development of quality system is a goal for manufacturing companies in order to remain competitive in a globalized market. The aims of this research are: to analyse the perceptions and representations of the quality system by workers of a SME; to investigate the relationship between workers’ representations of the organizational culture and the quality system developed in the organization; to check for any differences in the perception of the quality system and the organizational culture among workers belonging to different cultures. The research, carried out in a automotive company characterized by a high number of migrant personnel, has revealed relationships between the organizational culture and the evaluation of the quality system, equally perceived by workers of different cultural origins;

Keywords:Sistemi di Qualità Totale, cultura organizzativa, integrazione multiculturale.

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Massimo Miglioretti, Alessandro Meli, Veronica Velasco, Luca Vecchio, Una via per connettere le teorie all’applicare: il sistema di qualità aziendale come cornice per lo studio delle relazioni tra cultura organizzativa e cultura d’origine dei lavoratori in "RISORSA UOMO " 1/2012, pp 119-135, DOI: 10.3280/RU2012-001011