Innovative performance measures and business models. The case of Italian airport companies

Journal title MANAGEMENT CONTROL
Author/s Vincenzo Fasone, Mariano Puglisi
Publishing Year 2017 Issue 2017/2
Language Italian Pages 17 P. 71-87 File size 585 KB
DOI 10.3280/MACO2017-002005
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

Business performance measurement literature stated that traditional metrics based strictly on economic and financial perspectives are not longer adequate for the purpose of monitoring and evaluating business performance. Nowadays innovative performance measurement systems are needed to better understand the evolution of businesses. Because of emerging business models a modification and a deep impact on the definition of companies’ boundaries occurs. Accordingly, the main aim of this paper is to offer a theoretical contribution to the definition of new and innovative performance metrics in the context of a dynamic industry such as airports. In this work, through the case study method, an innovative system to performance measurement is provided and the so-called "business model value creation ratio" is proposed. This specific approach encompasses simultaneously both shareholder perspective (quantitative-financial measures) and customer perspective (qualitative and non-financial measures).

Keywords: Performance, business model, aeroporti, strategia, controllo.

  1. Afuah, R., Tucci, C. (2001), Internet Business Models and Strategies: Text and Cases, 2nd Edition, Boston, MA, McGraw Hill.
  2. Amigoni F. (2003), Sistemi di misure di controllo di gestione, fabbisogni di integrazione ed evoluzione delle tecnologie, in Amigoni F., Miolo Vitali P. (a cura di), Misure multiple di performance, Milano, Egea.
  3. Amit R., Zott C. (2001), Value creation in e-business, Strategic Management Journal, 22, 493-520.
  4. Baden-Fuller C., Mangematin V. (2013), Business models: A challenging agenda, Strategic Organization, 11(4), 418-427.
  5. Barros C.P., Dieke P.U.C. (2008), Measuring the economic efficiency of airports: a Simar-Wilson methodology analysis, Transportation Research Part E: Logistics and Transportation Review, 44(6), pp. 1039-1051.
  6. Bassani G., Cattaneo C. (2015), Performance Management System and Strategy: The state of the art in Italian journals, Management control, 2, pp. 13-40. DOI: 10.3280/MACO2015-002002
  7. Bezerra G.C.L., Gomes C.F. (2016), Performance measurement in airport settings: a sys-tematic literature review, Benchmarking: An International Journal, 23(4), pp. 1027-1050. DOI: 10.1108/BIJ-10-2015-0099
  8. Bititci U., Garengo P., Dörfler V., Nudurupati S. (2012), Performance Measurement: Chal-lenges for Tomorrow, International Journal of Management Reviews, Vol. 14, 305–327.
  9. Bourne M. (2001), The Handbook of Performance Measurement, London, Gee Publishing.
  10. Brancato C.K. (1995), New performance measures—A research report. Report Number 1118-95-RR, New York, NY, The Conference Board.
  11. Brown M.G. (1996), Keeping score: Using the right metrics to drive world class perfor-mance, New York, Quality Resources.
  12. Castellano N. (2011), Modelli e misure di performance aziendale: analisi della letteratura e spunti di ricerca, Management control, 1, pp. 41-63. DOI: 10.3280/MACO2011-001003
  13. Castillo-Manzano J.I. (2010), Determinants of commercial revenues at airports: lessons learned from Spanish regional airports, Tourism Management, 31, pp. 788-796.
  14. Cavalieri E. (2003), Contabilità generale, Libro I. Il modello economico di riferimento, Padova, Cedam.
  15. Chesbrough H., Rosenbloom R.S. (2002), The Role of the Business Model in capturing value from Innovation: Evidence from XEROX Corporation’s Technology Spinoff Companies, Industrial and Corporate Change, 11(3).
  16. Chiucchi M.S., Gatti M. (2015), Editoriale. L’evoluzione degli studi di management control: un percorso nel segno della varietà, Management Control, 1, pp. 5-8. DOI: 10.3280/MACO2015-003003
  17. Dent J.F. (1990), Strategy, organization and control: some possibilities for accounting research, Accounting, Organization and Society, 15, pp. 3-24. DOI: 10.1016/0361-3682(90)90010-R
  18. Doganis R., Pearson R., Thompson G. (1978), Airport economics in the seventies, Research Report , 5, London.
  19. Doganis R., Thompson G. (1974), Establishing airport cost and revenue functions, Aeronautical Journal, 78, pp. 285-304. DOI: 10.1017/S0001924000037003
  20. Esposito M., Tse T., Soufani K. (2015), L’avanzata dell’economia circolare, Harvard Business Review Italia, pp. 94-97.
  21. Fasone V. (2015), Introduzione al Business Model nelle società di gestione aeroportuale, Roma, Aracne editrice.
  22. Fasone V., Kofler L., Scuderi R. (2016), Business performance of airports: Non-aviation revenues and their determinants, Journal of Air Transport Management, 53, pp. 35-45.
  23. Fasone V., Maggiore P. (2011), Lo sviluppo della dimensione non-aviation nelle aziende di gestione aeroportuale: evidenze empiriche dal caso GEASAR S.p.A., ImpresaProgetto, Electronic journal of management, 2, pp. 1-18.
  24. Fernandes E. e Pacheco R.R. (2010), A quality approach to airport management, Quality and Quantity, 44(3), pp. 551-564.
  25. Ferragina V. (2007), Il benchmarking. Uno strumento per il miglioramento continuo, Contabilità finanza e controllo, pp. 713-718.
  26. Ferraris Franceschi R. (2007), La natura del sistema manageriale di pianificazione e controllo, in Ferraris Franceschi R. (a cura di), Pianificazione e Controllo, Giappichelli, Torino.
  27. Ferreira A., Otley D. (2009), The design and use of performance management systems: An extended framework for analysis, Management Accounting Research, 20, pp. 263-282.
  28. Fisher (1995), Use of nonfinancial performance measures. In Readings in Management Ac-counting, edited by S.M. Young, pp. 329-335. Englewood Cliffs, NJ, Prentice Hail.
  29. Fitzgerald L., Johnston R., Brignall T.J., Silvestro R., Voss C. (1991), Performance measurement in service businesses, London, The chartered Institute of Management Accountants.
  30. Franco M., Bourne M. (2003), Factors that play a role in managing through measures, Man-agement Decision, 41, pp. 698–710. DOI: 10.1108/00251740310496215
  31. Garengo P., Bititci U.S. (2007), Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs, International Journal of Operations and Production Management, 27, pp. 802–825. DOI: 10.1108/01443570710763787
  32. Giannetti R. (2006), L’analisi dei costi nelle società di gestione aeroportuale (volume I), Torino, Giappichelli editore.
  33. Gillen D., Lall A. (1997), Developing measures of airport productivity and performance: an application of data envelopment analysis, Transportation Research Part E-Logistics and Transportation Review, 33(4), pp. 261-273. DOI: 10.1016/S1366-5545(97)00028-8
  34. Glueck W.F., Jauch L. (1984), Business Policy and Strategic Management, 4th edn. NewYork, McGraw-Hill.
  35. Goold M., Quinn J.J. (1990), The paradox of strategic controls, Strategic Management Journal, 11, pp. 43–57.
  36. Graham A. (2009), How important are commercial revenues to today's airports? Journal of Air Transport Management, 15, pp. 106-111.
  37. Grant R.M. (2010), L’analisi strategica per le decisioni aziendali, Il Mulino, Bologna.
  38. Halpern N. (2010), Marketing innovation: sources, capabilities and consequences at airports in Europe’s peripheral areas, Journal of Air Transport Management, 16(2), pp. 52-58.
  39. Hayes R.H., Abernathy W.J. (1980), Managing our way to economic decline, Harvard Business Review, 58, pp. 67–77.
  40. Hopwood A.G. (1987), The archaeology of accounting systems, Accounting, Organization and Society, vol. 12, pp. 207-234. DOI: 10.1016/0361-3682(87)90038-9
  41. Ittner C.D., Larcker D.F. (2009), Extending the Boundaries: Nonfinancial performance Measures, in Chapman C.S., Hopwood A. G., Shields M. D., Handbook of Management Accounting Research, vol. 3, Elsevier, Oxford, pp. 1235-1251.
  42. Johnson H.T. (1981), Towards an understanding of 19th century cost accounting, Accounting Review, 56, pp. 510– 518.
  43. Johnson H.T., Kaplan R.S. (1987), Relevance Lost – The Rise and Fall of Management Ac-counting. Boston, MA, Harvard Business School Press.
  44. Kaplan R.S. (1984), The evolution of management accounting, Accounting Review, 59, pp. 390–418.
  45. Kaplan R.S., Norton D.P. (1992), The balanced scorecard – measures that drive performance, Harvard Business Review, 70, pp. 71–79.
  46. Kaplan R.S., Norton D.P. (2001), The Strategy-focused Organization: How Balanced Score-card Companies Thrive in the New Business Environment. Boston, MA, Harvard Business School Press.
  47. Keegan D.P., Eiler R.G., Jones C.R. (1989), Are your performance measures obsolete? Management Accounting, 70, pp. 45–50.
  48. Keeler T. (1970), Airport costs and congestion, The American Economist, 14(1), pp. 47-53.
  49. Kotler P., Keller K.L., Ancarani F., Costabile M. (2012), Marketing Management, Milano-Torino, Pearson Italia.
  50. Lebas M., Euske K (2002), A conceptual and operational delineation of performance, in Neely A. ed., Business performance measurement, Cambridge University Press.
  51. Lynch R.L., Cross K.F. (1991), Measures up – The essential guide to measuring business performance, London, Mandarin.
  52. Marchi L. (2014), Nuove prospettive di valutazione delle performance nelle aziende di servizi, Management Control, 1, pp. 5-8. DOI: 10.3280/MACO2014-001001
  53. Marchi L. (2015), Editoriale. Nuove prospettive di ricerca sulle tematiche di Management Control, Management Control, 3, pp. 5-8. DOI: 10.3280/MACO2015-003001
  54. Merkert R., Assaf A.G. (2015), Using DEA models to jointly estimate service quality perception and profitability – evidence from international airports, Transportation Research Part A: Policy and Practice, 75, pp. 42-50.
  55. Miraglia R.A. (2012), Editoriale. Nuove tendenze nei sistemi di controllo e di misurazione delle performance, Management Control, 2, pp. 5-14. DOI: 10.3280/MACO2012-002001
  56. Morrell P., Lu C.H.Y. (2000), Aircraft noise social cost and charge mechanisms: a case study of Amsterdam Airport Schiphol, Transportation Research Part D: Transport and Environment, 5(4), pp. 305-320.
  57. Morrison W.G. (2009), Real estate, factory outlets and bricks: a note on non aeronautical activities at commercial airports, Journal of Air Transport Management, 15, pp. 112-115.
  58. Neely A., Adams C. (2001), The performance prism perspective, Journal of Cost Management, 15, pp. 7–15.
  59. Neely A.D., Adams C., Kennerley M. (2002), The Performance Prism: The Scorecard for Measuring and Managing Business Success, Prentice Hall, Financial Times London.
  60. Neely A., Gregory M., Platts K. (1995), Performance measurement system design – a literature review and research agenda, International Journal of Operations and Production Management, 15, pp. 80–116. DOI: 10.1108/01443579510083622
  61. Neely A., Mills J., Platts K., Richards H., Gregory M., Bourne M. (2000), Performance measurement system design: Developing and testing process a process-based approach, International Journal of Operations and Production Management, 20, pp. 1119–1145. DOI: 10.1108/01443570010343708
  62. Nudurupati S., Bititci U.S. (2005), Implementation and impact of IT-supported performance measurement systems, Production Planning and Control, 16, pp. 152–162. DOI: 10.1080/09537280512331333057
  63. Osterwalder A., Pigneur Y. (2012), Creare modelli di business, Fag.
  64. Oum T.H., Adler N., Yu C. (2006), Privatization, corporatization, ownership forms and their effects on the performance of the world’s major airports, Journal of Air Transport Management, 12(3), pp. 109-121.
  65. Pezet A. (2009), The history of the French tableau de bord (1885-1975): evidence from the archives, Accounting, Business & Financial History, Vol. 19, n. 2, pp. 103-125. DOI: 10.1080/09585200902969245
  66. Rajala R., Westerlund M. (2007), Business models – a new perspective on firms’ assets and capabilities: observations from the Finnish software industry, The International Journal of Entrepreneurship and Innovation, 8(2), 115–126.
  67. Schreyögg G., Steinmann H. (1987), Strategic control: a new perspective, Academy of Man-agement Review, 12, pp. 91–103.
  68. Simons R. (1995), Levers of Control: How Managers Use Innovative Control Systems to Drive Strategic Renewal, Harvard Business School Press, Boston.
  69. Vergara C. (2004), Il contributo della programmazione e del Controllo al governo “consapevole” delle aziende, Milano, Giuffrè.
  70. Whitbread M. (1971), A framework for the efficient production of airport services, Regulatory Studies, 5(3), pp. 121-134. DOI: 10.1080/09595237100185181
  71. Williams D.W. (2003), Measuring government in the early twentieth century, Public Admin-istration Review, 63, pp. 643–659. Doi. 10.1111/1540-6210.00329.
  72. Williams D.W. (2004), Evolution of performance measurement until 1930, Administration and Society, 31, pp. 131–165.
  73. Yin R. (1994), Case Study Research Design and Methods, London, UK., Sage.

  • Impatto della crisi economica su redditività e rischio finanziario delle imprese romagnole. Una cluster analysis Stefania Vignini, Tiziana De Cristofaro, in MANAGEMENT CONTROL 3/2018 pp.157
    DOI: 10.3280/MACO2018-003008
  • Il reporting per segmenti nei settori del trasporto pubblico locale e della cura della salute. Esperienze a confronto Domenico Nicolò, Giuseppe Valenza, in MANAGEMENT CONTROL 1/2020 pp.35
    DOI: 10.3280/MACO2020-001003

Vincenzo Fasone, Mariano Puglisi, Misure di performance innovative e modelli di business: il caso delle aziende aeroportuali italiane in "MANAGEMENT CONTROL" 2/2017, pp 71-87, DOI: 10.3280/MACO2017-002005