Alla cassa o al call center? Prospettive femminili nell'Information Society

A research carried out in eight European countries on the employment dynamics The article presents some findings of a research carried out in eight European countries on the employment dynamics, work experiences and learning opportunities of women working in the so-called ‘information society’. The research examined the features of female employment in large-scale retail organizations and in financial services, two sectors which in recent years have undergone profound organizational changes and significant technological innovations, and which are characterized by increasing levels of female employment. Referring to the outcomes from several case studies and from a longitudinal study in both sectors, we emphasize some criticalities of the impact of new technologies introduction on the women’s work prospects and learning opportunities and we identify some factors generating new forms of inequality or consolidating the already existing ones.;

Barbara Poggio, Alberto Zanutto, Alla cassa o al call center? Prospettive femminili nell'Information Society in "SOCIOLOGIA DEL LAVORO " 98/2005, pp , DOI: